Website and support
Privacy Policy
Last updated: 25 October 2026
This policy explains how FOX IPTV handles information collected through foxiptv.online, its customer order pages, and messages sent to our support team.
Copyright complaints
Email info@foxiptv.online with the disputed material, its location, your contact details, and your authority to report it. Repeated infringement may lead to restrictions.
Minimum age
FOX IPTV services are intended for adults aged 18 or over.
Permitted use
Do not rebroadcast or redistribute streams. FOX IPTV branding requires permission for reuse.
Devices, networks and quality
Use a compatible device and suitable internet connection. You pay your internet costs; playback quality varies with your equipment, network, and content.
Account details and connections
Keep account information accurate. Single-connection lines allow one active stream; additional simultaneous use needs additional connections.
Purchases and other providers
Review current prices and ordering instructions before purchasing. Transactions with independent providers follow their terms.
Availability and service changes
Channel and VOD catalogues may change. Maintenance, outages, misuse, or rule breaches may interrupt or restrict service.
Refund processing
For refund requests, contact info@foxiptv.online. Approved card refunds may take 20 business days; exceptional cases can take up to 90 days, depending on processing and banking.
Who to contact
FOX IPTV operates this website. For privacy questions, information requests, corrections, or complaints, email info@foxiptv.online. You can also contact us on WhatsApp at +44 7460 635833.
Information you provide
Order requests may include your name, email address, phone or WhatsApp number, country, device or app, chosen service and subscription period, payment preference, and notes. Contact messages include the details and message you enter. Subscription administration may also include an account username, product, activation date, expiry date, and service status.
Technical information
The order system records the submitting IP address to help manage requests and prevent abuse. The contact system uses a hashed IP identifier for rate limiting. Hosting and security systems may also process connection information needed to serve and protect the website.
How information is used
We use the information needed to respond to enquiries, process order requests, prepare order confirmations, arrange payment and activation, administer subscriptions, resolve support issues, and protect the service against fraud or misuse. We may also retain relevant records to address disputes or meet applicable legal obligations.
Payments and sensitive details
The current website order form records an order request and payment preference; it does not collect full payment-card details or automatically charge a card. Any separate payment provider handles information entered on its own payment page under its own privacy notice. Do not put passwords, full card numbers, security codes, or identity documents in order notes or contact messages.
Cookies and language settings
Essential session cookies support secure forms and order handling. The language switcher saves your chosen language in your browser using local storage and a language-preference cookie. On a first visit, it can choose a supported language from your browser settings. You can change the language at any time or remove the saved preference by clearing website data. Blocking essential cookies may prevent forms from working.
Translation and external links
The website language tool serves translations stored on this website; it does not send visitors’ form entries to an external translation service. If you follow a WhatsApp link, send email, or open another website, that provider processes information under its own policies. A link does not make FOX IPTV responsible for an independent provider’s privacy practices.
Access and sharing
Order and contact records are not public website content. Information may be handled by authorised administrators and by hosting, email, security, payment, or service providers when needed to process your request. Information may also be disclosed when required by applicable law or necessary to address a lawful request, dispute, or security incident.
Retention and security
Retention depends on the purpose of the record, your subscription or support request, dispute handling, and applicable record-keeping requirements. Contact us if you want to ask about a record or request deletion. We use access controls and other safeguards to protect stored information, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and rights
Depending on the law that applies to you, you may be able to request access, correction, deletion, restriction, or a portable copy of your information, object to certain uses, or withdraw consent where processing relies on consent. Some requests have legal exceptions. Email info@foxiptv.online with enough information to identify the relevant request; we may need to verify your identity. You may also contact the data-protection authority relevant to your location.
Location of processing
Our website and communication providers may process information in countries different from yours. Contact us if you need details about the providers or processing locations relevant to your request.
Updates to this policy
We may update this notice when website features, data practices, or applicable requirements change. The version date shown on this page identifies the current notice. Please review it when you submit a new request.
Customer account access
Customer accounts use a verified email and a protected password hash. Verification and password-reset links expire after 60 minutes and can be used once. If you select Remember me, a secure cookie can keep your browser signed in for up to 30 days. Signing out clears that browser’s remembered access; resetting your password invalidates previous customer sign-ins. Only orders and subscriptions linked to your verified email are shown in your customer area.